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TERMS AND CONDITIONS
GENERAL NOTES
Hallmark Adventure Travel, hereafter referred
to as HAT accepts payment by credit card, bank draft or cash.
All costs and prices indicated are for land services and do not
include international airfare. Land costs are based on double
occupancy and are priced per person. Single supplements apply
to anyone wishing to have their own room but a single room cannot
be guaranteed.
All prices are subject to change at any time
due to currency fluctuations, or other circumstances beyond HAT
a min of 4 participants for a guarantees departure, we have attempted
to indicate this. Please check with us for minimums and availability.
RESERVATIONS
Reservations can be made by contacting, hereafter
called HAT, reservations office located at
Travel
House, Muindi Mbingu Street, Ground Floor,
P.O. BOX 43749 - 00100,
Nairobi, Kenya, East Africa
Email:
info@hallmarkadventures.com
Website:http://www.hallmarkadventures.com
Safaris are booked and confirmed only on receipt
of a 40% deposit of the basic program rate and the on acknowledgement
of the same. When HAT receives the deposit, a booking packet and
invoice will be mailed to you. Balance of payments is due no later
than sixty days prior to the commencement of your trip. If the
balance has not been received by that date HAT shall be entitled
at its discretion, to treat your reservation as cancelled and
consequently you shall forfeit such part of the deposit as determined
(please see cancellation and refunds below).
LATE BOOKING RUSH CHARGE
This refers to any reservation made within 45
days of commencement of a safari. This may be accepted provided
space is available, payment in full has been received and required
documents can be delivered prior to departure. There is a rush
charge of $100 per booking under these circumstances. HAT will
provide necessary travel documents three weeks prior to scheduled
departure on bookings made not later than 60 days prior to scheduled
departure. For late booking, however, documents shall be provided
within a reasonable time frame.
CANCELLATIONS & REFUNDS
Any cancellation of a booking must be in writing
and shall be only effective upon its acknowledged receipt by HAT.
Refunds will be given minus cancellation charges as follows:
- Minimum fee of $150 per person
- More than 65 days prior to departure 35%of
total cost
- 31-65 days prior to departure 50% of total
cost
- 1-30 days prior to departure 100% of total
cost
Different cancellation policies apply at different
camps or safaris and may be less or more. On group or custom safaris
there may be stricter cancellation policies - please inquire.
No refunds are given for lost travel time or
substitution of facilities, for itineraries amended after departure
or for circumstances arising beyond HAT control. If you do not
appear for any accommodation, service, sightseeing, or trip segment;
or if you leave your program after it has begun, miss scheduled
sightseeing activities, meals, or accommodations- there will be
no refund.
HAT reserves the right to cancel any departure,
itinerary, or any part of it, to make such alterations in the
itinerary as it deems necessary, to refuse to accept or retain
as a member of any program any person at any time, and to pass
on to program members we expenditure occasioned by delays or events
beyond its control. HAT reserves the right to substitute hotels
and services for those mentioned in detailed itineraries when
necessary.
GENERAL INFORMATION
All bookings are accepted by HAT as an independent
ground tour operator and also as an agent for hotels, airlines,
car hire and bus companies, grounds transportation, boat purveyors
or owners, and other independent contractors providing accommodations,
transportation and/or other services. These services provided
by the independent companies are offered subject to the terms
and conditions contained in the tickets, exchange orders and/or
vouchers issued by them and/or their suppliers. Because HAT does
not have the right to control the operations of the independent
operators and their suppliers, it will not be held liable for
any personal injury or property damage, which may arise out of
these services. In case of any appreciable variation in its cost,
HAT reserves the right to adjust its rates.
INSURANCE
HAT strongly recommends that you obtain the following
types of insurance, at your domicile before you start your safari.
Accidental death and disability; Life insurance; Emergency medical
evacuation; Trip cancellation, Major medical, Loss of personal
effects.
TRAVEL DOCUMENTS & PERMITS VACCINATIONS
It is the clients responsibility to ensure that
passports, visas, travel health certificates, inoculations, international
driving license, or other documentation required for the trip
are obtained and are in order. It is your responsibility to meet
any additional costs incurred either by yourself (or by HAT on
your behalf) as a result of any failure by you to comply with
such requirements.
INFORMATION IN WEBSITE
All information given in this information bulletin
is to the best of HAT knowledge, correct at the time of publication,
but it reserves the right to change the same.
OTHER SENSITIVE AND PATINENT ISSUES
RISK, TRAVEL INSURANCE,
LIABILITY
(i) HAT and associated
companies make arrangements for hotel/lodge accommodation, for
transport and conveyance by whatever means, as agents for passengers
on the condition that they shall not be liable for any injury,
damage, loss, accident, delay or irregularity which may be occasioned
by reason of any defect in any vehicle, or through the acts or
defaults of any company or person engaged in conveying the passenger
or in carrying out the arrangements of the tours, or otherwise
in connection therewith, or of any hotel/lodge proprietor or servant.
(ii) HAT and associated companies accept
no responsibility for losses or additional expenses due to delays,
or changes, in train, steamer, motor, or other services, sickness,
weather, strikes, civil disturbances, war, quarantine or other
cause. All such losses or expenses will be passed on to tour members
as these are events beyond our control. Such conveyance etc.
is subject to the laws of the country in which the tour takes
place and all claims are subject only to the jurisdiction of the
courts of the country in which the cause of action arises.
(iii) HAT reserves the right to employ sub-contractors
to carry out all, or part, of the services provided and in the
event of such right, the terms of clauses (i) and (ii) above
relating to the company’s liability shall apply.
(iv) Baggage and personal effects are carried
at ‘owner’s risk’ and clients are cautioned
against the risk of leaving them unattended to.
LIMITS
ON HAT RESPONSIBILITY
HAT its employees, shareholders,
officers, directors, successors, agents and assigns (collectively
HAT), does not own or operate any entity (except for HAT) which
is to or does provide goods or services for your trip. It purchases
transportation (by aircraft, coach, train, vessel or otherwise),
hotel and other lodging accommodations, restaurant, ground handling
and other services from various independent suppliers (including
from time to time other affiliated HAT). All such persons and
entities are independent contractors. As a result HAT is not liable
for any negligent or willful act of any such person or entity
or of any third person.
In addition and without
limitation, HAT is not responsible for any injury, loss, death,
inconvenience, delay or damage to personal property in connection
with the provision of any goods or services whether resulting
from but not limited to acts of God or force majeure, illness,
disease, acts of war, civil unrest, insurrection or revolt, animals,
strikes or other labor activities, criminal or terrorist activities
of any kind, overbooking or downgrading of services, food poisoning,
mechanical or other failure of aircraft or other means of transportation
or for failure of any transportation mechanism to arrive or depart
on time.
There are certain inherent
risks in adventure travel of the type involved here. These include,
but are not limited to, risks of white water rafting, kayaking
and rafting (for example dangers of rapidly moving water, rocks
and other submerged objects, hypothermia, etc), horseback riding,
(for example, unpredictable behavior by the horses, being spooked,
etc) hiking, walking safaris, downhill or cross country skiing,
(for example, equipment failures, ice or other trail obstructions)
and in all trips dangers of animals, inaccessibility to medical
attention and difficulty in evacuation from remote locations in
the case of a medical emergency. Passenger assumes all such risks
with regard to these possibilities.
TERMS AND CONDITIONS
These terms and conditions govern the relationship
between HAT and YOU, their clients to the total exclusion of any
other terms and conditions. No alteration to the terms and conditions
may be made by any of HAT employees, authorized representatives
or agents, unless in writing by an authorized officer of HAT.
All decisions and matters subject to HAT decision, shall be made
by an authorized officer of HAT. Payment and reservations means
that you have read and accepted the terms and conditions above.
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